Knowledge base
Your answers, procedures, services and rules are structured for the bot.
Custom AI Chatbot
Custom AI chatbot for business IT support.
ITM can design an AI assistant adapted to your business to answer FAQs, qualify IT requests and help your employees or customers.
Service details
What ITM can do for you
IT Assistant
The bot guides employees through simple issues and common requests.
Qualification
It collects device, urgency, symptom, location and contact details before the appointment.
Simple deployment
Integration on a website, internal page or chosen tool depending on your context.
Explanation
An AI chatbot to answer and qualify requests.
This service is separate from Google Reviews plates. Here, ITM prepares a personalized AI assistant for your business: frequent answers, internal support, customer requests, urgency sorting and handoff to a person when needed.
What it knows
The bot uses your services, rules, procedures, hours, frequent questions and approved information.
What it asks
It can collect name, email, device, urgency, problem, location and useful details before the intervention.
Clear limits
We define what the bot can answer, what it should avoid and when it should send the case to a human.
Deployment
The chatbot can be placed on a website, internal page or simple workflow depending on your need.
IT chatbot demo
An assistant that understands your common requests.
This module shows the kind of experience ITM can customize for a business: internal questions, support requests, urgency triage and preparation for a technician appointment.
Employees
Simple answers for printer, email, Wi-Fi, password or new workstation.
Support
Collects useful details before a technician intervenes.
Clients
Guides common requests and routes to the right contact.
Control
The bot can stay limited to your rules and transfer important cases.
Process
How the intervention works
A simple approach: understand, prepare, intervene, verify. No unnecessary jargon.
Analyze the questions
We list repetitive requests and the information the bot must ask for.
+Build the answers
Tone, limits, scenarios, knowledge base and contact path.
+Test with your team
Real questions, corrections and answer validation.
+Set up
Added to the site or internal workflow with a simple explanation.
+Other services
View other ITM pages
Each service has its own page to clearly explain what is offered.